Artificial Intelligence in Facility Management

Facility management is the part of the business that has always been under pressure to'do more for less' and to deliver the magic 10% cost savings that the core business demands of it. As businesses start the slow road to recovery and begin to emerge from the pandemic and enforced lockdowns, facility management and its associated costs will again be under the microscope. Traditionally, these cost savings have come from market testing, outsourcing, re-tendering, re-scoping, head count reduction and other areas of efficiencies that have by now, challenged the simultaneous demand for improved service quality and performance. Whist technology has played an important part of facility management for some time now, through a hunger for data to measure performance and through BIM and SMART or intelligent buildings, enabling informed decisions to be made, there is now a new opportunity for the use of technology in facility management and this is arguably the biggest opportunity yet. Facility management is involved across every organisation, and markets across both the private and public sectors and in commercial and non-commercial entities.