Self-Made Billionaire Jack Ma Says You'll Need This 1 Rare Skill to Succeed in the Age of Machines

At the Apec CEO Summit in Manila in November, 2015, Ma shared LQ in a conversation with Benigno Aquino III, then-president of the Philippines. Convinced of its competitive advantage in business for his own country, the president quipped, "The love quotient enables the Filipino to go really to the needs of the client that he is talking to, which is not available elsewhere."