AirHelp's new bots collect airline compensation for passengers

Hundreds of thousands of travelers each year deal with flights that are delayed, canceled, or overbooked -- or have their baggage misplaced. But passengers may not know that they can be compensated for these inconveniences. AirHelp, a Europe-based company that assists people in pursuing such claims, today announced two new bots to further automate its operations and sift through the monumental number of requests it receives. AirHelp provides a free website people can use to determine if they are eligible for a refund from their airline. Founded in 2013 as a Y Combinator-backed startup, AirHelp claims to have aided more than 7 million people in processing airline compensation worth almost $930 million in total.