We spoke to a Waymo One customer about how robot taxis get confused by rainstorms

Last month, Waymo launched its first self-driving taxi service -- Waymo One -- in Phoenix, Arizona, but you would hardly know it by scrolling through your feed. We don't know how many people are using the Google offshoot's self-driving minivans (Waymo won't say), but the ones that are have been surprisingly mute on social media. One exception is Shawn Metz, a 30-year-old HR manager who lives in Chandler, Arizona. Since he was invited to use Waymo One in December, Metz has posted at least a dozen videos on Instagram and YouTube, documenting his experience using Waymo's self-driving minivans. He's become the hero of AV enthusiasts on Reddit for his willingness to answer questions and post unedited videos of his rides.