Nexus-backed artificial intelligence startup Observe.ai raises Series A funding

Observe.ai, an artificial intelligence-based startup that focusses on voice conversations for customer service, has raised $26 million (approximately Rs 184.16 crore at current exchange rates) in its Series A funding round from a clutch of investors. California-based venture capital firm Scale Venture Partners led the investment round, Observe.ai said in a statement. Other investors that participated in the round include Nexus Venture Partners, Steadview Capital, 01 Advisors and Emergent Ventures. The company said it will use the funds to expand its US and India teams, and will also accelerate its product development. Swapnil Jain, co-founder and chief executive officer at Observe.ai, said the investment will fuel the firm's mission to elevate agent performance through AI-based coaching and insights The latest investment takes the total funding raised by Observe.ai