India's IT sector faces seismic shift as AI displaces call-center workers

India's IT sector faces seismic shift as AI displaces call-center workers Developers work inside the office of AI startup LimeChat in Bengaluru on Aug. 19. BENGALURU - At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make customer-service jobs almost obsolete. It says its generative AI agents enable clients to slash by 80% the number of workers needed to handle 10,000 monthly queries. Once you hire a LimeChat agent, you never have to hire again, said Nikhil Gupta, the company's 28-year-old co-founder.