City of the Angels, 100 million Cyber Attacks, and A.I. (via Passle)

While reading about the City of L.A.'s Security Operations Center's use of artificial intelligence, I became intrigued by the beneficial analogs that sales organizations can derive by implementing chatbots. The ComputerWorld article that I reference is not directly sales and marketing related. However, it does demonstrate the value of having artificial intelligence ala chatbots when trying to meet customer demand at scale for your sales, support, and customer service inquiries. That seems like an overwhelmingly large number, especially when you read that their command center is staffed with only eight cyber threat analysts per shift in their around the clock operations to handle threats in realtime. While they don't go into detail about their A.I. system, I can appreciate the huge uplift that A.I. gives to their threat assessment and response in terms of efficiency and effectiveness.