HDFC Bank to introduce robot at its Mumbai branch under 'Project AI'

The HDFC Bank has planned to deploy a robot at one of its Mumbai branches under its project named'Project AI' (Artificial Intelligence) that, acting largely as a receptionist, will greet the customers with options such as cash withdrawal or deposit. Automation of services leads to increased productivity, but in case of a jobs-deprived country like India, it might result in further unemployment. HDFC bank, an Indian banking and financial services company headquartered in Mumbai, Maharashtra in Western India, has launched'Project AI' (Artificial Intelligence) under which the bank introduced the concept to deploy a robot at its Mumbai branch, the one that does not deal with too many senior citizens who need personalised service. With its name yet to be finalised, the robot will perform minimal duties. The project may be scaled up, depending upon the success of the pilot program.