Transforming cruising with AI – you won't believe it!

If you want a glimpse of the future, spend a minute with Joey Hasty – because he's got it in the palm of his hand. "Come here, take a look," he says, pulling a phone out of his pocket. With a few brisk finger taps, the affable associate vice president of innovation and transformation at Royal Caribbean, 45, calls up on his phone the image of the brightly lit, wood-paneled office where he's holding court, and marks a spot on the screen. "This is Richard Fain, our CEO; I'm going to just place Richard right in front of us," he explains. Within a heartbeat, a new person fills the visual reproduction of the room – this one, holding a 3D model of a massive ship.