Why the airlines need help from AI

The only thing about flying worse than getting through security checkpoints at the airport is being stuck in travel purgatory -- forced to sleep on the floor at the terminal. When it comes to travel, unavoidable issues can come up. Whether it's as minor as an IT problem or as significant as a blizzard or hurricane, crisis can strike in a matter of minutes, destroying plans and leaving travelers in the dark about their next steps. When it comes to these kinds of travel emergencies, one of the biggest problems is a lack of direct communication. A couple weeks back, United Airlines grounded all of its domestic flights due to a "computer glitch."