Can AI Be Emotionally Intelligent?

Artificial intelligence (AI) machine learning has transformed speech and language recognition technology. A new study published in IEEE Transactions on Affective Computing by researchers affiliated with the Japan Advanced Institute of Science and Technology (JAIST) and Osaka University demonstrates human-like, sentiment-sensing AI machine learning using physiological data. Emotional intelligence, or emotional quotient (EQ), refers to a person's ability to understand and manage emotions in order to build relationships, solve conflicts, manage stress, and other activities. Applied artificial intelligence machine learning practitioners are striving to integrate more human-like traits, such as EQ, in areas such as conversational AI chatbots, virtual assistants, and more for customer service, sales, and other functions. According to Allied Market Research, the worldwide conversational AI market size is projected to reach $32.6 billion by 2030, with a compound annual growth rate of 20 percent during 2021-2030.