Conversational AI Trends for 2022

The Conversational AI sector made significant progress last year, as technological innovation and its adoption across international vertical markets drove growth and disruption for many of the industry's key stakeholders, influencers, investors and organisations. An even greater level of advancement is anticipated for the sector in 2022 as a number of developmental trends are set to define the next 12 months and beyond, according to industry experts from Artificial Solutions. As the volume of use cases grows across international markets, Conversational AI is quickly becoming a channel that marketeers, business owners and C-suite executives regard as essential for digital growth. This year, we anticipate that CAI will join the likes of SEO, PPC, UX, UI, PR and Social Media as a core channel for businesses and enterprises to strategise around. As shown by the likes of ŠKODA and Swisscom in 2021, who committed significant resources towards their CAI teams and output.