Chatbot Impact in BFSI for Customer Experience and Customer Support - The Next Tech

The familiarity of chatbots have increased a lot and it might not sound unusual for a bank to launch a chatbot in 2019. Well, it might be a very unconventional thing when in 2016, Russia-based Tochka Bank launched the world's first Facebook bot for a range of financial services. Did you ever think about how this would affect customers and their experience with all the banking services? The list is quite long. A chatbot can have various uses or can incorporate a number of tasks at a time on different channels.