Inbenta's "Chatbot Development Platform" Enables Businesses to Quickly Deploy Artificial Intelligence Customer Support for Websites, Facebook Messenger, and Skype

The new plugin gives businesses a simple way to create and deploy customer support messenger bots; providing their customers with a real-time chat experience that combines a hybrid of AI self-service support and on-demand live agent chat. Integrated with Inbenta's powerful semantic search technology, the Chatbot Creation Platform enables a company to leverage its existing knowledge base to create the chatbot experience. The knowledge base -- or customer FAQs -- are no more than a sequence of answers to common questions; because the content is founded on natural language, the customer exchange becomes a two-way conversation. Inbenta specializes in Natural Language Processing and semantic search to improve the customer experience online through Artificial Intelligence-powered technology that helps businesses increase the efficiency of its customer service, call centers, e-Commerce, FAQs and social media platforms. Support services such as dynamic FAQs, knowledge management and and virtual assistants improve business website searches, customer self-service, and e-Commerce conversions.