Unlocking telecoms with machine learning and AI

Total Access Communication Public Company Limited (or DTAC) is the third-largest mobile phone provider in Thailand (AIS and True are the biggest). DTAC has some 23.2 million subscribers and a market share of 30 percent. DTAC has won the "Best Mobile Operator of Thailand" award three times. With its focus on being a customer friendly telecom company, DTAC has a program of continuous improvement in place and this includes digital transformation initiatives. This includes artificial intelligence and Internet of Things devices.