Collaborating with technology - THRIVE ANZ

In the workplace of the not-too-distant future, employees will need to go beyond being tech-savvy to being able to comfortably work alongside digital colleagues. Artificial intelligence (AI), machine learning and intelligent bots will be automatically making decisions to streamline business processes and empower efficient automation. The widespread adoption of machines to do much of the "heavy lifting" will change some jobs from the inside out, making individual workers far more productive and less bogged down with repetitive tasks. Smart chatbots can already handle first- and even second-level customer service calls, and AI is powering everything from manufacturing lines to automated vehicles. For example, BHP is rolling out automated trucks at its iron ore and coal mines across Australia over the next 5 years, following the success of its Jimblebar mine trial program, which saw a 90 per cent reduction in the number of dangerous incidents.