AI on the insurance frontline - Accenture Insurance Blog

In 2017, we're already seeing a growing list of insurers leverage artificial intelligence (AI) to transform their customer- and distributor-facing channels, including the use of robo-advisors to support customers in their purchasing decisions. In some cases, insurers are choosing to partner with emerging players like Motif or Betterment, and in others, they are developing their own capabilities. Consider the Allstate Business Insurance Expert (ABIe)--known as Abby. This virtual assistant with an on-screen personality helps agents quote and issue commercial insurance products. It finds answers through a combination of contextual knowledge and intelligent content.