UK insurance staff waste eight hours each week trying to understand data – Abbyy

Around 88% of UK insurance staff waste eight hours per week trying to understand data in documents, according to research by global digital intelligence firm Abbyy. In addition, 74% of UK insurance staff find data in documents increasingly difficult to access. In turn, this causes delays in completing the process (48%), more manual handling of the document and overall process (44%) and creates bad customer experiences (33%). Abbyy's research suggested that artificial intelligence (AI) skills could help here, according to 53% of respondents. The digital intelligence company also revealed that 44% of staff lose one full day of productivity per week searching for documents to help serve customers effectively.