Four lessons from PwC's digital transformation, workforce upskilling efforts ZDNet

PwC has been undergoing a large digital transformation effort that includes upskilling its workforce to become more technology and analytics savvy. The benefits of those efforts are starting to bubble up. At a demo day in New York City, PwC outlined a bevy of uses for robotic process automation, artificial intelligence and analytics and how those tools could be incorporated in audits and other services the firm provides. "The goal is to free up a lot of time for auditors to do the human things that they need to do and democratize innovation," said Sherri Guidone, US Assurance Technology Leader at PwC. "Our people can solve unique problems and we've seen change in just a few years in understanding technology." PwC is spending $3 billion to invest in tools, training and technologies to advance its business.