Covid made companies AI friendly, but consumers are yet to trust it

We are living through one of the most challenging and devastating health crises in living memory. This year has brought untold loss of life and livelihoods, the true worldwide repercussions of which are still to be seen. The COVID-19 pandemic has also altered the global business landscape, accelerating the pace and volume of data created through increased remote working and digital transacting, and fast shifting the economic realities for all business leaders. Against this backdrop, technology – artificial intelligence (AI), in particular – now has an even bigger role to play in helping organizations and countries to adapt, keep us safe and improve how we live and work. But the thirst and drive to innovate with these new technologies at speed must be balanced with the need to carefully build consumer trust in those same innovations.