AI in HR: Managing the digital workforce - ITP.net

There are two competing forces impacting the world of HR. On one hand, the rate of social and business change is accelerating, resulting in an ever more complex socioeconomic environment. On the other, employees are pushing for even simpler, more engaging and human-like interactions. To strike this balance, leading HR practitioners are starting to leverage emerging technologies such as artificial intelligence (AI), machine learning and chatbots to support rapid business changes. Businesses have long recognised the importance of delivering a memorable experience for customers.