AI insurance: Will it be fairer without the human touch?

We've probably all had to contact an insurer about a problem only to find it's not covered in the small print. Rates are usually fixed, and sometimes unfair. There may also be hurdles in approving payment once a claim is made. Such factors can explain why a 2019 YouGov report found almost 70% of policy holders believed providers will do whatever they can to avoid paying out in the case of a legitimate claim. A 2018 TrustPilot report meanwhile found that insurance providers were the least trusted companies in the least trusted field, which was, perhaps unsurprisingly, financial services.