A whole new world: how technology is driving the evolution of intelligent banking - The Economist Intelligence Unit (EIU)

In January-March 2019 The Economist Intelligence Unit, on behalf of Temenos, surveyed 405 global banking executives on the changes they see taking place in their industry to 2020 and 2025, their organisational response, and the longer-term impact on their strategic development. This, the sixth iteration of the retail banking survey, focuses on how these retail banks are incorporating and advancing technology delivery for their current and future customers. The survey is part of a global research programme on retail banking, which includes in-depth interviews with retail banks, fintechs and regulators from North America, Europe, Africa and the Middle East, Asia-Pacific, and Latin America. The survey respondents were geographically diverse: 25% were drawn from Europe, 25% from Asia-Pacific, 18% from North America, 16% from Africa and the Middle East, and 16% from Latin America. Respondents came from a variety of job functions: marketing and sales (18%), IT (15%), and customer service and finance each accounted for about one in ten respondents (9% and 10% respectively).