This paper presents Ryt AI, an LLM-native agentic framework that powers Ryt Bank to enable customers to execute core financial transactions through natural language conversation. This represents the first global regulator-approved deployment worldwide where conversational AI functions as the primary banking interface, in contrast to prior assistants that have been limited to advisory or support roles. Built entirely in-house, Ryt AI is powered by ILMU, a closed-source LLM developed internally, and replaces rigid multi-screen workflows with a single dialogue orchestrated by four LLM-powered agents (Guardrails, Intent, Payment, and FAQ). Each agent attaches a task-specific LoRA adapter to ILMU, which is hosted within the bank's infrastructure to ensure consistent behavior with minimal overhead. Deterministic guardrails, human-in-the-loop confirmation, and a stateless audit architecture provide defense-in-depth for security and compliance. The result is Banking Done Right: demonstrating that regulator-approved natural-language interfaces can reliably support core financial operations under strict governance.

Adapting to new and emerging technologies like agentic AI is essential for an organization's survival, says Murli Buluswar, head of US personal banking analytics at Citi. "A company's ability to adopt new technical capabilities and rearchitect how their firm operates is going to make the difference between the firms that succeed and those that get left behind," says Buluswar. "Your people and your firm must recognize that how they go about their work is going to be meaningfully different." Agentic AI is already being rapidly adopted in the banking sector. A 2025 survey of 250 banking executives by MIT Technology Review Insights found that 70% of leaders say their firm uses agentic AI to some degree, either through existing deployments (16%) or pilot projects (52%). And it is already proving effective in a range of different functions.

The rapid growth of mobile banking (m-banking), especially after the COVID-19 pandemic, has reshaped the financial sector. This study analyzes consumer reviews of m-banking apps from five major Canadian banks, collected from Google Play and iOS App stores. Sentiment analysis and topic modeling classify reviews as positive, neutral, or negative, highlighting user preferences and areas for improvement. Data pre-processing was performed with NLTK, a Python language processing tool, and topic modeling used Latent Dirichlet Allocation (LDA). Sentiment analysis compared methods, with Long Short-Term Memory (LSTM) achieving 82\% accuracy for iOS reviews and Multinomial Naive Bayes 77\% for Google Play. Positive reviews praised usability, reliability, and features, while negative reviews identified login issues, glitches, and dissatisfaction with updates.This is the first study to analyze both iOS and Google Play m-banking app reviews, offering insights into app strengths and weaknesses. Findings underscore the importance of user-friendly designs, stable updates, and better customer service. Advanced text analytics provide actionable recommendations for improving user satisfaction and experience.

Throughout the history from pre-industry 4.0 to post-industry 4.0, cybersecurity at banks has undergone significant changes. Pre-industry 4.0 cyber security at banks relied on individual security methods that were highly manual and had low accuracy. When moving to post-industry 4.0, cybersecurity at banks had a major turning point with security methods that combined different technologies such as Artificial Intelligence (AI), Blockchain, IoT, automating necessary processes and significantly increasing the defence layer for banks. However, along with the development of new technologies, the current challenge of cybersecurity at banks lies in scalability, high costs and resources in both money and time for R&D of defence methods along with the threat of high-tech cybercriminals growing and expanding. This report goes from introducing the importance of cybersecurity at banks, analyzing their management, operational and business objectives, evaluating pre-industry 4.0 technologies used for cybersecurity at banks to assessing post-industry 4.0 technologies focusing on Artificial Intelligence and Blockchain, discussing current policies and practices and ending with discussing key advantages and challenges for 4.0 technologies and recommendations for further developing cybersecurity at banks.

This paper introduces a comprehensive framework for the evaluation and validation of generative language models (GLMs), with a focus on Retrieval-Augmented Generation (RAG) systems deployed in high-stakes domains such as banking. GLM evaluation is challenging due to open-ended outputs and subjective quality assessments. Leveraging the structured nature of RAG systems, where generated responses are grounded in a predefined document collection, we propose the Human-Calibrated Automated Testing (HCAT) framework. HCAT integrates a) automated test generation using stratified sampling, b) embedding-based metrics for explainable assessment of functionality, risk and safety attributes, and c) a two-stage calibration approach that aligns machine-generated evaluations with human judgments through probability calibration and conformal prediction. In addition, the framework includes robustness testing to evaluate model performance against adversarial, out-of-distribution, and varied input conditions, as well as targeted weakness identification using marginal and bivariate analysis to pinpoint specific areas for improvement. This human-calibrated, multi-layered evaluation framework offers a scalable, transparent, and interpretable approach to GLM assessment, providing a practical and reliable solution for deploying GLMs in applications where accuracy, transparency, and regulatory compliance are paramount.

This paper explores the growing impact of AI and NLP in bank marketing, highlighting their evolving roles in enhancing marketing strategies, improving customer engagement, and creating value within this sector. While AI and NLP have been widely studied in general marketing, there is a notable gap in understanding their specific applications and potential within the banking sector. This research addresses this specific gap by providing a systematic review and strategic analysis of AI and NLP applications in bank marketing, focusing on their integration across the customer journey and operational excellence. Employing the PRISMA methodology, this study systematically reviews existing literature to assess the current landscape of AI and NLP in bank marketing. Additionally, it incorporates semantic mapping using Sentence Transformers and UMAP for strategic gap analysis to identify underexplored areas and opportunities for future research. The systematic review reveals limited research specifically focused on NLP applications in bank marketing. The strategic gap analysis identifies key areas where NLP can further enhance marketing strategies, including customer-centric applications like acquisition, retention, and personalized engagement, offering valuable insights for both academic research and practical implementation. This research contributes to the field of bank marketing by mapping the current state of AI and NLP applications and identifying strategic gaps. The findings provide actionable insights for developing NLP-driven growth and innovation frameworks and highlight the role of NLP in improving operational efficiency and regulatory compliance. This work has broader implications for enhancing customer experience, profitability, and innovation in the banking industry.

In task-oriented dialogue systems, intent detection is crucial for interpreting user queries and providing appropriate responses. Existing research primarily addresses simple queries with a single intent, lacking effective systems for handling complex queries with multiple intents and extracting different intent spans. Additionally, there is a notable absence of multilingual, multi-intent datasets. This study addresses three critical tasks: extracting multiple intent spans from queries, detecting multiple intents, and developing a multi-lingual multi-label intent dataset. We introduce a novel multi-label multi-class intent detection dataset (MLMCID-dataset) curated from existing benchmark datasets. We also propose a pointer network-based architecture (MLMCID) to extract intent spans and detect multiple intents with coarse and fine-grained labels in the form of sextuplets. Comprehensive analysis demonstrates the superiority of our pointer network-based system over baseline approaches in terms of accuracy and F1-score across various datasets.

Adoption of AI by criminal entities across traditional and emerging financial crime paradigms has been a disturbing recent trend. Particularly concerning is the proliferation of generative AI, which has empowered criminal activities ranging from sophisticated phishing schemes to the creation of hard-to-detect deep fakes, and to advanced spoofing attacks to biometric authentication systems. The exploitation of AI by criminal purposes continues to escalate, presenting an unprecedented challenge. AI adoption causes an increasingly complex landscape of fraud typologies intertwined with cybersecurity vulnerabilities. Overall, GenAI has a transformative effect on financial crimes and fraud. According to some estimates, GenAI will quadruple the fraud losses by 2027 with a staggering annual growth rate of over 30% [27]. As crime patterns become more intricate, personalized, and elusive, deploying effective defensive AI strategies becomes indispensable. However, several challenges hinder the necessary progress of AI-based fincrime detection systems. This paper examines the latest trends in AI/ML-driven financial crimes and detection systems. It underscores the urgent need for developing agile AI defenses that can effectively counteract the rapidly emerging threats. It also aims to highlight the need for cooperation across the financial services industry to tackle the GenAI induced crime waves.

CyberGuy shows you which industries are seeing more and more bots take jobs. Bots and artificial intelligence (AI) are leading this revolution, reinventing traditional roles and reimagining what it means to work in the 21st century. CLICK TO GET KURT'S FREE CYBERGUY NEWSLETTER WITH SECURITY ALERTS, QUICK TIPS, TECH REVIEWS AND EASY HOW-TO'S TO MAKE YOU SMARTER AI is replacing jobs across many sectors, and banking is one of them. The realm of banking has felt the ripple effects of the automation wave. Automation, once associated merely with ATMs, has come a long way.

Applications of Natural Language Processing (NLP) are plentiful, from sentiment analysis to text classification. Practitioners rely on static word embeddings (e.g. Word2Vec or GloVe) or static word representation from contextual models (e.g. BERT or ELMo) to perform many of these NLP tasks. These widely available word embeddings are built from large amount of text, so they are likely to have captured most of the vocabulary in different context. However, how well would they capture domain-specific semantics and word relatedness? This paper explores this idea by creating a bank-specific word embeddings and evaluates them against other sources of word embeddings such as GloVe and BERT. Not surprising that embeddings built from bank-specific corpora does a better job of capturing the bank-specific semantics and word relatedness. This finding suggests that bank-specific word embeddings could be a good stand-alone source or a complement to other widely available embeddings when performing NLP tasks specific to the banking industry.