Can conversational AI make your customers happier? - Tech Wire Asia

Conversational AI (artificial intelligence) is now becoming a sought-after technology as businesses look to improve their response speed and also provide better services to customers. However, despite the advancements in technology to perfect conversational AI, businesses in Southeast Asia are still struggling with implementing the software in their business. The biggest problem for conversational AI in APAC is the language itself. Conversational AI refers to the use of artificial intelligence on chatbots or voice assistants. Using large volumes of data, machine learning, and natural language processing, the AI helps imitate human interaction by recognizing speech or text inputs and replying to them based on a set of predetermined replies.