Travel insurers exploring ways to use artificial intelligence: Travel Weekly

From customer service chatbots to serving up the right mix of trip-specific benefits to the right consumer, technology using artificial intelligence (AI) is making its way into the travel insurance sector, and insurers are beginning to invest time and money to harness its power. Compared with other forms of insurance, travel policies lend themselves particularly well to AI for several reasons. For one, said Chris Carnicelli, CEO of Generali Global Assistance, it's high volume. Travel insurance often requires more interaction with customers than other kinds of insurance when travel-disrupting events, such as hurricanes, occur. AI can help speed interactions with customers by enabling a computer to answer simple requests or assist customers with things like filing claims, he said.