The Future of Chatbots

Our comprehensive guide to how chatbots will develop in 2020 and beyond. Artificial intelligence is the hottest talking point for business users looking to improve their efficiency, deliver new ideas and take the next steps in the transition to a digital enterprise. AI and chatbots are helping democratise business, empower startups and help build new partnerships, something that every organisation needs to prepare for. "Every business is a technology business" was one of the mantras of the decade just concluded. Every company across every vertical and market started working and communicating with smartphones, using cloud services to open up their data and adopted as-a-service solutions to reduce the cost of doing business and broaden their business base and the opportunities for workers. Ten years ago, specialists were needed to manage databases and build websites. Now anyone with a plan can build an entire company out of off-the-shelf parts, sell across the world without leaving their desk. They can pick advice from a huge range of sources to grow the business and partner with a massive range of organisations to deliver whatever they sell. Now as we move into the 2020s, enterprises and startups alike are taking the next step, adopting AI and bringing smart services into their organisations. It has already started with chatbots and analytics tools, but is already expanding to business-enabling technology, using a mix of machine learning, deep learning, computer vision, natural language processing, machine reasoning (MR), and deep or strong AI. Companies will continue to deploy AI for intelligent robotic process automation, computer vision tasks, and machine learning applications.