Realizing 2030 Customer Stories With Dell Technologies–Futurum Tech Podcast Interview Series

In this special edition of the Futurum Tech Podcast, Daniel Newman takes a look at some of the trends and challenges in the future of work with interviewees Edward Bagden, Associated Director of Flight Operations and Safety at LIFT Academy, and Greg Bowen, CTO and SVP of Digital Acceleration at Dell Digital, the IT organization that supports Dell. In the next decade, there are many exciting ways that AI and other emerging technologies will change the future of work. One of the ways AI will--and actually already is--changing the workplace is as it relates to inclusive talent. Removing bias from the talent recruitment processes and creating a culture of diversity and inclusivity are areas where AI-powered technology can help companies make significant inroads. On that topic, on the podcast today my guests and I took a dive into LIFT Academy, a company that is on the cutting edge of using AI for recruiting and retaining talent for the commercial piloting industry. LIFT's Edward Bagden shared that the company's goal is to remove the socio-economic bias historically associated with gaining piloting skills. Rather than limiting the company's talent pool to those who can afford to fly, they focus first on finding people who would be good, solid team players for their company, and then provide the training they need to be successful. Finding people who have a passion for a job, then training them to do the job makes a lot of sense. Based on an algorithm the company has developed to determine what will make the most successful piloting candidate, the company guarantees a piloting job to every candidate it accepts to its training program. Another way AI is changing the future of work relates to the ability of an organization to empower workers. Dell Digital's Greg Bowen discussed the concept of supporting distributed and remote workers by creating platforms that enable real-time collaboration. The future of work is both employee and values-driven, he says, and AI is part of that shift. In terms of challenges AI faces, there are many things that make tech adoption and rollout a challenge, the most important of which is culture.