Freshdesk acquires artificial intelligence-based chat platform Chatimity - The Economic Times

BENGALURU: Freshdesk, a cloud-based customer service software provider, has acquired Chatimity, a social chat platform based on artificial intelligence used for integrating chat within mobile apps. Chatimity is the company's sixth acquisition in the past 12 months. Founded by former Google employees, Tarkeshwar Thakur and Aravind Murthy in 2011, Chatimity platform is a Bengaluru-based startup. "Chat will play an important role in the future of communication for customer service but scaling that infrastructure continues to be a challenge," said Girish Mathrubootham, Founder and chief executive of Freshdesk. "With their focus on artificial intelligence and chatbots, the Chatimity team, now part of Freshdesk, has already started to create a scalable customer engagement chat platform that is future ready."