Bangalore-based startup Chatimity is the latest in a series of acquisitions made by customer engagement software provider Freshdesk in a little over a year. Chatimity, founded in May 2011 by former Google Music Search employees Tarkeshwar Thakur and Aravind Murthy, uses artificial intelligence (AI) and chatbot technology to enable user interaction and engagement. It is available as a software developer kit that can be integrated into an app to provide a chatbot. Chatimity's bot "MITI" uses a combination of natural language processing, state machines, and artificial intelligence markup language to have thousands of conversations at the same time. The startup boasts 3 million users, and is the sixth acquisition made by Freshdesk in just over a year.

BENGALURU: Freshdesk, a cloud-based customer service software provider, has acquired Chatimity, a social chat platform based on artificial intelligence used for integrating chat within mobile apps. Chatimity is the company's sixth acquisition in the past 12 months. Founded by former Google employees, Tarkeshwar Thakur and Aravind Murthy in 2011, Chatimity platform is a Bengaluru-based startup. "Chat will play an important role in the future of communication for customer service but scaling that infrastructure continues to be a challenge," said Girish Mathrubootham, Founder and chief executive of Freshdesk. "With their focus on artificial intelligence and chatbots, the Chatimity team, now part of Freshdesk, has already started to create a scalable customer engagement chat platform that is future ready."