How AI and data analytics are transforming aviation

Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service. Technology is drastically changing the way businesses connect with their customers, and the world of aviation is part of the change too. Data and the way it is used is transforming airlines from pre-flight to post-flight operations, including ticket purchase, seat selection, luggage, boarding and ground transportation. The data required is captured along the various components of a passenger's journey, allowing organisations to take informed steps towards operational efficiency and improved customer experience. Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service.