Readers Respond to Robot Phone Interviews

"This is pure corporate laziness," wrote Craig Picken, an executive recruiter based in Wilmington, N.C., who on LinkedIn called the process "D-U-M-B." "Did you hear that?" added Keith Campagna, an Allentown, Penn., regional sales manager for recruiting software company Jobvite. "That was the sound of a whole bunch of well-qualified, passive workers hanging up. Because recruitment is inherently a human process." Companies say they have reason to rethink how they hire now.