What are chatbots? And how is AI making them better?

Our new Martian friend just landed on Earth and is excited to learn about the latest developments in human technology. In this Q&A series, IBM experts explain complicated topics to a Martian (and you). On Mars, the closest thing to a chatbot is NASA's Opportunity Rover. I was curious to find out more about chatbots, so I asked Vickie Dorris, an IBM solutions leader in global digital customer care to tell me about chatbots. Let's get right to it.