Gupshup Inks Deal to Acquire Conversational AI Platform Active.Ai - Fintech Singapore

Conversational messaging platform Gupshup announced the acquisition of Active.Ai, a conversational AI platform used by banks and fintech firms. The sum was not disclosed. The acquisition aims to strengthen Gupshup's customer experience solutions for its banking, financial services and insurance (BFSI) customers. Headquartered in Singapore, Active.Ai serves BFSI customers across 43 countries with its Conversational Banking as a Service (CBaaS) platform. Active.Ai said it has enabled more than 300 million user interactions via voice, video and messaging, managed over 30 million service requests and fulfilled 50 million plus enquiries in aggregate, with 95 percent accuracy.