Artificial intelligence: how much is hype and how much is reality? Networks Asia

Artificial intelligence is the buzzword for 2018 and it is being used everywhere and often to describe fairly mundane automation and analytics-driven processes. One of the earliest adoptions has been speech to text, for example in call centres. AI enables the speech of both the call centre operator and the customer to be converted into text files and then an algorithm scans that text looking for keywords that may indicate an area of risk for the enterprise or sentiment analysis of the customer. "All AI today is narrow-focused, in other words, we have a system and we give it a specific challenge or task, a series of input data and a whole bunch of training data which is usually labelled or pre-classified," said Charles Sevior, CTO Unstructured Data Solutions, APJ and Greater China, Dell EMC, in an email interview with Networks Asia. "We are at the early stages of having computers accurately interpret unstructured data in a time so fast that it is considered to be "just like a human" – so-called AI."