The Ethics of Using Artificial Intelligence in city services - Medium

There is great potential for the use of Artificial intelligence (AI) by cities. With the help of AI, we can provide more responsive services to citizens. However, AI poses ethical issues that need special attention, as Chief Digital Officers of London and Helsinki here we explain why and suggest an approach for city government. The use of automation and machine learning systems is not a new phenomenon in public administration, but it is being transformed in how it is being used -- from automating simple transactions to more complex problem-solving. Today we see adoption across a range of municipal services -- chatbots in customer services, prioritisation of housing repairs, traffic signalling, demand-responsive transport, even library book management systems.