Your most effective employee could be a chatbot

According to analyst firm Gartner, the usage of chatbots will triple through 2019 as enterprises seek to increase customer satisfaction and reduce operating costs. But not all chatbots are equal. For businesses, chatbots (sometimes called "virtual agents" or "virtual customer assistants") need to be smart in order to be effective. Intelligent chatbots integrate with enterprise systems and the related rules; they can parse big data and use artificial intelligence to help customers resolve issues or perform transactions, such as paying a bill or extending a subscription. Some chatbots interact with customers to resolve issues, conduct transactions, and answer questions.