Chatbots - How To Transform the Future of Supply Chain

As far as emerging technologies go, Chatbots are everywhere. They are the automated agent customers talk to when they dial a customer service hotline; the personal assistants embedded in smart phones and many smart devices; they exist in cars to make driving easier; they can even entertain people who want to chat for fun or even provide emotional support for when someone needs companionship. Many different kinds of chatbots have been built to bring conversional user experience to the masses, and in 2016 alone, more than 34,000 different chatbots were built. And this trend is only increasing. The 2018 Chatbots Market Report, which was just released on March 21st 2018, predicts the global chatbot market will grow with a Compounded Annual Growth rate (CAGR) of 27.5% between now and 2024.