Interactive kiosk innovations let loose at NRF Big Show

Malcolm Fisher of Domino's Inc. learns about the Zivelo self-order kiosk from Mike Moon at the NRF Big Show. The merging of digital and physical retail continues to advance at a rapid pace, giving new life to an industry that many believed was headed for oblivion. The race to introduce interactive technologies in stores has unleashed a historic demand for self-service kiosks that was in full view at the NRF Big Show at Javits Center in New York City this week. Self-serve kiosks were dominant on the trade show floor, offering a range of technologies such as artificial intelligence, robotics, virtual reality, augmented reality, facial recognition, voice recognition, machine learning, advanced analytics, digital currency acceptance and more. The cashierless store concept, spearheaded in the past year by Amazon Go, has spawned scores of competitors, several of which were on display at NRF.