Chatbots join the legal conversation

Give us your feedback Thank you for your feedback. Parker's first day at work at the law firm Norton Rose Fulbright in Australia involved 1,000 conversations with potential clients. Even the most super-energetic young lawyer would normally manage only a fraction of that but Parker is, of course, a chatbot -- a computer program that simulates human conversation. The new recruit is a prime example of how law firms in Asia-Pacific are experimenting with artificial intelligence to improve efficiency. Chatbots, which use AI to answer simple questions from people wanting to learn more about a subject, are already being adopted in industries ranging from banking to medicine.