'AI clog': UK public bodies battle onslaught of chatbot-generated complaints

AI-generated correspondence takes moments for users to create, but huge amounts of time for human employees to sift through and respond to. AI-generated correspondence takes moments for users to create, but huge amounts of time for human employees to sift through and respond to. 'AI clog': UK public bodies battle onslaught of chatbot-generated complaints "I t started as a trickle in 2024 and now it's an onslaught." Hollie Wickens, a senior caseworker in a Labour MP's office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence. "Half the emails we receive are some form of AI," she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role.