The 5 Biggest Mistakes Companies Make With Chatbots

If you've ever started a sentence with "Alexa…" or "Siri…", you'll know that we humans are now well used to communicating with machines through natural human language. Chatbots are underpinned by the same technology as voice interface systems like Siri, but instead of responding to spoken commands, chatbots interact with users via a written chat interface, such as Facebook Messenger or a web-based application. Like many other AI-driven technologies, chatbots have become a key technology trend. Today, businesses big and small are using chatbots to interact with their customers, drive sales, solve user problems, and more. In fact, chatbots are being used in a wide range of business functions – customer service, sales, marketing, tech support, HR – across a surprisingly diverse range of industries.