Cloud, AI, IoT, drones set to transform insurance industry: ICICI Lombard's Girish Nayak

Bots to resolve queries and AI solutions to help customers renew their policies automatically and even measure calorie intake... Giving a glimpse into insurance in the tech age, Girish Nayak of ICICI Lombard General Insurance Co Ltd says companies are tailoring their offerings for efficiency and personalised experiences. An app developed by the company is helping retail and corporate customers use features such as tele-consultation and homecare. And newly launched AI-based features are helping them understand their health vitals and calorie intake, Nayak, the company's chief, Customer Service, Operations and Technology, told PTI in an interview. He said ICICI Lombard is one of the first among the large insurance companies to move its core applications to the cloud and is looking at cloud for its transformative possibilities. Excerpts from an exclusive interview: Q: How is ICICI Lombard leveraging digital technology to push insurance policy sales, and drive growth? A: Big data and analytics are helping organisations like ours in understanding customer needs better.