Are Chatbots Useful?

Language and conversation is part of what it is to be human. A large part of human brain function is devoted to processing, creating and understanding communication in both verbal and nonverbal forms. It's no surprise then that we find it easier to communicate through natural language rather than typing, swing, and clicking. However, the natural language of humans is not the language of computers. Artificial intelligence is helping bridge the gap between humans and machines by empowering machines to have natural language capabilities.