Hybrid banking: Merging artificial intelligence and humans to combat fraud, transform services

From the discovery of an eighth exoplanet circling distant star Kepler-90 to Microsoft's ambitious new project to map and decode the human immune system, Artificial Intelligence (AI) and especially its subset Machine Learning – a field of Computer Science that gives computers the ability to "learn" based on past data – have seen a promising boom in application across numerous industries over the past decade. The investment banking sector is amongst those. Opportunities abound, from the basics – like relieving employees of time-consuming, menial tasks, such as cleaning their inboxes or resetting passwords – to more consequential services – such as fighting money laundering, rogue trading, and cybercrime. Even more, the technology promises to protect employee rights through unprejudiced recruitment. Over the past few years, banks, from HSBC to Credit Suisse, have been partnering with financial technology companies to integrate AI into a wide range of operations.