Report: 29% of execs have observed AI bias in voice technologies

According to a new report by Speechmatics, more than a third of global industry experts reported that the COVID-19 pandemic affected their voice tech strategy, down from 53% in 2021. This shows that companies are finding ways around obstacles that seemed impassable less than two years ago. The last two years have exacerbated the adoption of emerging technologies, as companies have leveraged them to support their dispersed workforces. Speech recognition is one that's seen an uptick: over half of companies have successfully integrated voice tech into their business. However, more innovation is needed to help the technology reach its full potential.