PAID POST by IBM -- Driving A.I. Acceptance: Learning From Mia and Marge

Fledgling gal-bots are the latest hires in the virtual assistant landscape. Meet Mia and Marge: two virtual assistants in the banking world – each brought into existence by women, both of whom carry deep institutional knowledge, subject matter expertise and long-standing credibility. UBank's Lee Hatton (Mia) and The Royal Bank of Scotland's (RBS) MaryAnn Fleming (Marge) are among 40 women who have been recognized as 2019's women leaders in A.I. by IBM. These leaders have succeeded in garnering acceptance of A.I. in the workplace, elevating their customers' experience and their companies' brands. It seems mortgage consumer complaints consistently surface around the loan application process according to UBank CEO, Lee Hatton.