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UBank uses machine learning in new spending tracker

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UBank is embracing the industry shift to open data banking through a partnership with Australian fintech, Basiq, leveraging machine learning (ML) to give customers a more complete picture of their finances. The partnership hopes to offer customers predictions of future spending behaviours just by using their UBank app by 2020. This follows UBank launching its third artificial intelligence-based customer assistance offering earlier in the year, and what it claimed was the first digital human home loan application assistant. Dubbed'Mia', short for my interactive agent, the offering is built on digital human technology created by New Zealand company, FaceMe. It taps into IBM's Watson AI engine and designed to help consumers answer real-time questions during the home loan application process.


PAID POST by IBM -- Driving A.I. Acceptance: Learning From Mia and Marge

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Fledgling gal-bots are the latest hires in the virtual assistant landscape. Meet Mia and Marge: two virtual assistants in the banking world – each brought into existence by women, both of whom carry deep institutional knowledge, subject matter expertise and long-standing credibility. UBank's Lee Hatton (Mia) and The Royal Bank of Scotland's (RBS) MaryAnn Fleming (Marge) are among 40 women who have been recognized as 2019's women leaders in A.I. by IBM. These leaders have succeeded in garnering acceptance of A.I. in the workplace, elevating their customers' experience and their companies' brands. It seems mortgage consumer complaints consistently surface around the loan application process according to UBank CEO, Lee Hatton.


UBank releases AI loan advisor Mia

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UBank, an Australian digital bank, will be soon launching a digital home loan application assistant, powered by artificial intelligence (AI). Mia, short for My Interactive Agent, will begin taking customer questions later this month, and aims to create a "simpler home loan application experience". It was created in partnership with FaceMe. Mia has product knowledge and a "cheeky personality" – using fun GIFs and animations during her chats. You would think this would deter people from using it.


AI is more than just doing things cheaper and faster

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Artificial intelligence (AI) stepped out of the research labs and into the limelight at the 17th Cebit exhibition and conference held in Sydney, Australia. Every conference this year contains a dead human genius reincarnated as software system or a robot. Yes, there is a lot of hype, but there is real worth in AI and Machine Learning. Read our counseling on how to avoid adopting "black box" approach. You forgot to provide an Email Address.


Enhancing customer experience with AI-powered chatbots The MSP Hub – owned by Expandi Group

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AI-powered chatbots come with many benefits for the businesses that adopt them, but in some instances, they can have greater impact for the everyday user. In this blog, we list four recent articles giving examples of where AI-powered applications and chatbots have been put into practice to help customers and the common man. The developer of the'world's first robot lawyer' application, which helped overturn more than one-hundred parking fines, is now adapting the functionality of the integrated chatbot to provide legal aid to refugees seeking asylum in the US and Canada, as well as asylum support in the UK. The original DoNotPay AI-powered application gives legal aid through a simple chat interface, where a chatbot asks a series of questions to help determine which application a refugee needs to fill out and whether they are eligible for asylum protection under international law. After this, the chatbot takes note of the relevant details required for asylum applications in the US or Canada, auto-fills the application form and sends.


AI is more than just doing things cheaper and faster

#artificialintelligence

Artificial intelligence (AI) stepped out of the research labs and into the limelight at the 17th Cebit exhibition and conference held in Sydney, Australia. You forgot to provide an Email Address. This email address doesn't appear to be valid. This email address is already registered. You have exceeded the maximum character limit.


UBank brings AI to customer agents with RoboBrain

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NAB-owned UBank is expanding its artificial intelligence focus with the creation of an "agent assist" enterprise search tool called RoboBrain. The digital bank entered the AI fray in May last year with a chatbot to aid home loan applications, which it called Robochat. It is now building on the internal competency it created for that project, and expanding the reach of AI in the business in the process. Both Robochat and RoboBrain are powered largely by IBM Watson components. They also owe their genesis to the same process - internal hackathons designed to flush out potential use cases and ideas.


Artificial intelligence could help customers reach home ownership goal

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An Australian bank will use artificial intelligence to assist customers in budgeting and reaching their home ownership aspirations. UBank has announced plans to use AI similar to fitness tracking apps to help address budgeting and saving problems for Australian consumers. The technology, due to be launched late this year, will help customers track their daily spending and savings said Leo Hatton, UBank CEO. "Our goal is to help our customers take control of their financial positions more closely so they can achieve their bigger dreams, including home ownership." Research by UBank found that two million Australians have less than $1,000 saved while 61 per cent don't have a dedicated savings plan and 35 per cent are without a savings account.