Artificial Intelligence for Government: Realizing a smarter public sector – Capgemini Worldwide

Just last month on June 22 and 23, the United Nations Public Service Forum 2017 took place in The Hague to celebrate public service delivery and to discuss how innovation is shaping the government of the future as well as how to accelerate such innovation. With the ever-increasing amount of data collected through a wide variety of sources and sensors, the potential for computers to learn from this data and take over certain tasks is increasing. Although the potential of technological innovations is often overrated in the short term, it seems that AI is treated as the "shiny new typewriter" of which we should be wary. AI is perceived to have the potential to accomplish much of the valuable work currently done by humans, specifically routine work where humans make an assessment within one second. One should avoid giving the computer too much autonomy in case it runs loose and acts outside the interest of the humans it serves, or creates its own bias in the form of discrimination.