From Ohio's "baby bot" to driver's ed in Delaware: How states are using AI ZDNet

As in many other industries, the public sector is dipping its toe into the world of AI with chatbots. According to a new survey, nearly a quarter of US states are already deploying chatbots or digital assistants for a range of use cases. These robotic process automation (RPA) tools are helping with everything from enrolling infants in health programs to tutoring new drivers. What is AI? Everything you need to know about Artificial Intelligence At the same time, these simple tools are providing state technology leaders with an easy introduction to intelligent automation, laying the groundwork for more ambitious AI deployments. Nearly nine out of 10 states are using or have some planned use for AI, according to the survey published Tuesday by the National Association of State Chief Information Officers (NASCIO) and the Center for Digital Government, with support from IBM. Conducted in August, the survey is based on responses from CIOs and other technology leaders in 45 US states.